Free transfer service

Combell Mover Migration service is available for the following services:

• Domain names
• Linux and Windows web hosting (including Magento, Wordpress, Drupal...)
• Hosted Exchange & Databases
• VPS servers with Plesk

After you have placed your order, one of our specialists will call you for an admission interview. During this interview, we will analyse your current environment and put together a plan of action aimed at completing the transfer successfully.

Combell's Migration service is included for free if you transfer a website, VPS or domain name to Combell.

We have extensive experience in transferring Internet services from many providers. However, you must give us the necessary access codes so that our specialists can complete the transfer successfully. In addition, the transfer must be technically feasible; your software may be obsolete or certain websites may be impossible to transfer (e.g. those that have been built using a website builder package).

Combell's Mover Migration service reserves the right to refuse and cancel requested migrations if the product to be transferred meets one of the following criteria:

• The access to the source package is disrupted, making it impossible to complete a normal migration
• The software version of the website used by the customer is obsolete and when it is impossible to patch it and make it work in the new environment
• The software version of the Internet platform of the source environment is obsolete and when it is impossible to offer the same features in the new environment
• Features or software packages are used in the source environment that are not available in the new environment, making it impossible for the products to work properly
• Any other reason making it impossible for the Combell Migration service to complete the migration in a normal manner and within the established deadlines

We try to avoid this by preparing everything on our environment before completing the transfer. This way, your previous provider will not be aware that you are leaving him.

Our specialists do all they can to make sure to avoid downtime during the transfer process. During the admission interview, this will be discussed on a case by case basis in order to find the best possible approach.

We need to get the login information of your current provider: the link to the control panel, your username and your password. This information is absolutely necessary. Root access (via SSH or Terminal Services) can speed up the transfer process but is not an absolute necessity.

Domain name

• Transferring your domain names (depending on the domain extension) automatically or manually
• Changing the DNS records for domain names managed by Combell
• Quality control

Microsoft Exchange e-mail

• Creating the organisation on our Hosted Exchange Platform
• Creating users on our Hosted Exchange Platform
• Importing PST files via FTP or disk (by mutual agreement and after the customer has exported the data)
• Changing the DNS records for domain names managed by Combell
• Quality control

Web hosting

• Creating subdomains
• Exporting and importing MySQL and MS SQL databases
• Transferring FTP users
• Transferring Cron jobs
• Transferring the SSH public keys
• Transferring all the data related to the website
• Transferring logs and statistics insofar as possible
• Transferring existing SSL certificates
• Changing the DNS records for domain names managed by Combell
• Quality control

Databases

• Creating the target database
• Creating additional users
• Exporting and importing the database
• Quality control

VPS with Plesk

• Configuring the target server
• Transferring all accounts and associated services via Plesk Migration Manager
• Changing the DNS records for domain names managed by Combell
• Quality control

• Configuring e-mail accounts on the target product
• Editing e-mail settings
• Advanced changes to the source code of websites or to databases
• Changing the DNS records for domain names that are not managed by Combell
• Exporting PST files stored on your current platform to FTP or disk (only when migrating Exchange e-mail)

Of course, our Combell Movers are available to assist you with this task. And they do this every day via our free 0800 number or via e-mail.